HUMAN RESOURCES

At the end of the program the participants will be able to:

• Design and implement an active learning approach to the teaching of skills
• Design and implement training methods through role-taking
• Improve their ability to assess learners’ skills and propose appropriate measures
• Apply techniques to encourage and train their trainees
• Apply exercise and teaching techniques
• Understand and address appropriately the various learner learning problems
• Understand that their body language influences the learning perceptions of their learners

Target Audience:

Directors, assistant directors, supervisors, supervisors and generally those responsible for teaching techniques and skills to a group of individuals in their department, providing ongoing guidance and support. Skills development involves several competences and the program focuses on the basic principles to be followed. This program follows the laboratory method of training (workshop) with a basic axis of theoretical and then practical training.

 Upon completion of the training program, the executives who will attend it will be able to:

• Know effective practices of modern Human Resource Management and Human Resource Management
• Improve and develop their knowledge and skills in Organization and Management
• Plan and develop an anthropocentric culture in the business with emphasis on quality, continuous improvement and excellence
• Effectively and productively manage their subordinates, taking into account factors of motivation, labor relations, evaluation and human resource planning.

Target Audience:

The training of the Company’s Department Chiefs is necessary so that upon completing the training program they are competent and effective in matters pertaining to their competence and to facilitate the enterprise in the increasing needs of personnel administration and human resource management. The development and operation of an effective Human Resource Management team will result in the empowerment of the company and its better organization in order to operate more efficiently and efficiently.

At the end of the program the participants will be able to:

• Get knowledge about the origin of the newsgroups
• Be informed about the importance of the newsletter for the business
• Acquire knowledge and skills for quality, efficient and productive work with regard to the serving of the dishes included in the newsletter
• Learn about the different baking modes and food names
• Have basic knowledge of terminologies, names and materials for preparing the menu
• Acquire knowledge about taste, calories and nutrients

Target Audience:

Suitable for the waiters and cooks of the business. It is necessary to improve their knowledge and skills on the issues of the menu for quality, efficient and productive work, in terms of serving the foods included in the prepared menu and consequently achieve the best service for the customers.

At the end of the program the participants will be able to:

• Understand the importance of the order picking system
• Understand the importance of proper customer service for the proper operation of the system and the company
• Develop positive behaviour towards clients and colleagues
• Understand the importance of a good knowledge of the menu for more efficient service and customer satisfaction
• Improve the art of communication
• Handle complaints from clients
• Understand the importance of effective time management

Target Audience:

To executives of all levels of the food industry who want to improve or create a “Home Delivery System”. This program teaches practical applications for good phone behaviour and customer communication, effective handling of food preparation and delivery times, handling of complaints as well as good hygienic practice that will significantly contribute to the correct and effective implementation of the system and will help the company achieve its goal of offering extra customer service.

At the end of the program the participants will be able to:

• Acquire knowledge and skills for quality, efficient and productive work with regard to serving the dishes and drinks included in the food and the beverage menus prepared.
• Know the relevant information about the bar machines
• Understand service plans and how they can help them work
• Refer to alcoholic beverages and explain the differences
• Understand the concept of the menu and beverage card
• Improve verbal and non-verbal communication

Target Audience:

This program is aimed at people who work as waiters and bartenders in restaurants and hotels or other businesses in the food industry. The aim of this program is to acquire professional knowledge on their specialties and their training in the issues of menu, beverage and wine cards.

At the end of the program the participants will be able to:

• Develop their skills in good service and sales techniques
• Understand the importance of proper customer service for the proper operation of the business
• Develop positive behaviour towards clients and colleagues
• Improve the art of communicating with customers and colleagues
• Handle complaints from clients
• Understand what the expectations are and what a customer’s requirements are as these are always related to the quality and service standards of the business

Target Audience:

All members of the business staff. The purpose is to improve and develop the skills and knowledge of the participants so that by enhancing their performance, the business will operate more efficiently and productively. The seminar includes group workshops and gives participants the opportunity to work through case studies.

At the end of the program the participants will be able to:

• Know the value of teamwork and that they all bring together better results than each
• Work with team members to achieve common goals
• Realize that the way they see themselves and others within the group, reveals the way they participate and the effectiveness of the group
• Recognize how important workplace communication is and how it helps working groups and collaboration
• Evaluate the outcome of their work on the basis of their internal and external partners
• Recognize and build on their strengths, the strengths of other members and the strengths of the team
• Implement action steps that can best deal with problems and conflicts.

Target Audience:

Groups of collaborators and business staff of all levels and in groups of people who want to realize how they communicate-interact-collaborate and choose the changes that need to be made in order to be more effective. Staff training on teamwork and communication will help them develop the mentality, attitudes and skills they need in order to be able to actively participate in the team, building on the experiences and ideas of their members and aiming at jointly achieving results.

At the end of the program the participants will be able to:

• Develop the skills needed to respond to the communication situations that define their professional duties
• Familiarize themselves with social habits, everyday life and living conditions and anything else that constitutes their social life, as well as their working environment through the development of their communicative capacity in Greek
• Develop communication skills in Greek language to such an extent that they are able to respond to the demands of their Greek-speaking clients and their collaborators
• Develop their acoustic and reading concept in Greek
• Wite as accurately as possible at the basic level of Greek
• Count and calculate products and money in Greek as these are related to their immediate environment and especially their work
• Become confident and enthusiastic about the use of Greek language, important elements that will help them directly in the proper execution of their work

Target Audience:

The educational program “Teaching of Greek Language to Foreign Speakers” teaches Greek to adult workers and is specifically designed to teach foreign participants how to communicate effectively and correctly in Greek, both verbally and in writing.

At the end of the program the participants will be able to:

• Develop the skills needed to respond to the communication situations that define their professional duties
• Develop communication skills in Russian to such an extent that they are able to meet the requirements of their Russian-speaking clients and associates
• Develop their acoustic and reading concept in Russian
• Write as correct as possible at the basic level of Russian
• Count and calculate products and money in Russian as these are related to their immediate environment and in particular their work
• Become confident and enthusiastic about the use of the Russian language, important elements that will help them directly in the proper execution of their work

Target Audience:

The Russian Language Learning program teaches Russian to adult workers and is specifically designed to teach participants how to communicate effectively and correctly in Russian, both verbally and in writing.